At Splash About India, we are committed to protecting your personal information and ensuring your privacy is respected at all times. This Privacy Policy outlines how we collect, use, process, and protect your personal data when you visit or make a purchase on www.splashabout.in

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1. Information We Collect

We collect information necessary to provide our products and services to you, categorized as follows:

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Identity & Contact Data: Name, phone/WhatsApp number, email address, billing address, and doorstep delivery address.

 

Transaction & Order Data: Details of products purchased, order values, order history, and payment status (we do not store your raw debit/credit card numbers or UPI PINs; all payments are processed through RBI-authorized, encrypted payment gateways).

 

Technical & Browsing Data: IP address, browser type, device information, and browsing patterns on our website collected via standard cookies.

 

Customer Support Data: Feedback, communications, sizing queries, and support history submitted via email, WhatsApp, or contact forms.

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 2. How We Use Your Information

 

We use your data for the following lawful business purposes:

 

Order Fulfillment: Processing your orders, verifying payments, issuing invoices, and delivering products to your address across India.

 

Customer Communication: Sending automated order confirmations, AWB shipment tracking links via SMS/WhatsApp/Email, and responding to size or return inquiries.

 

Service Improvements: Enhancing website navigation, catalog layouts, and product recommendations based on aggregated browsing trends.

 

Marketing (With Consent): Notifying you of new collection launches, seasonal offers, and safety guides (you may unsubscribe at any time).

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3. Sharing Your Information

 

We do not sell, rent, or trade your personal data to third parties. We share your information strictly on a need-to-know basis with trusted partners who help operate our services:

 

Logistics Partners: Trusted domestic courier networks (e.g., Blue Dart, Delhivery, DTDC, Xpressbees) to ensure timely doorstep delivery.

 

Payment Processors: Secure, PCI-DSS compliant Indian payment gateways (such as Razorpay, Cashfree, or Paytm) for processing UPI, Cards, Net Banking, and COD.

 

Legal Compliance: Law enforcement or regulatory authorities only when strictly required under applicable Indian laws.

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4. Data Security & Storage

 

We implement industry-standard technical and organizational security measures (including SSL encryption) to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and retained only for as long as necessary to fulfill order requirements, resolve disputes, and comply with tax and legal regulations in India.

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5. Your Privacy Rights

 

As a customer, you have the right to:

 

Access & Review: Request a summary of the personal information we hold about you.

 

Correction & Updates: Request corrections to any inaccurate or incomplete details (such as updating a shipping address).

 

Erasure: Request deletion of your account and personal data, subject to legal record-keeping obligations.

 

Opt-Out: Unsubscribe from promotional emails or marketing messages at any time using the "Unsubscribe" link or by contacting our team.

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